02080496655
homecare@pearlchemistgroup.co.uk
Welcome to

Pearl Chemist Homecare

We'll take care of the supply of your medicines so you can focus on what makes you happy.

We Are Pearl Chemist Homecare

  • We put patient safety at the heart of everything we do.
  • We believe in continuous development and improvement.
  • We act with integrity & build relationships based on honesty.
  • We welcome innovation & find ways to add value to the service we provide to patients & healthcare providers.
  • We embrace people’s differences, encourage different perspectives & celebrate everyone’s contributions.

Patients

Living with a long-term condition can present many challenges; we don't want the supply of your medicines to be one of them.

When you consent to receive medication from us, you are trusting us with your health and well-being. We take this responsibility seriously. This is why we work with you to design a delivery schedule that causes minimal disruption to your day so that you can concentrate on living a full life.

Healthcare Professionals

We understand the pressures you are facing. This is why we design our services around your needs. From providing custom reports to developing new ways of interacting with you, we are here for you, every step of the way.

Our team will work with you to provide a reliable and cost-effective homecare delivery service that both you and your patients can trust.

At Pearl Chemist Homecare we believe in investing in people and technology to provide a safe and efficient service. If your patients require training or administration of medicines, our team of experienced nurses are available to help via remote consultation or a face to face visit. Our staff receive regular training to ensure that they remain up to date with developments in their area and our state-of-the-art dispensing robot and labelling line offer pack level auditability and reporting.

Contact Us

Have you got any questions? We'd love to hear from you!

Address

Pearl Chemist Homecare, 134-136 Mitcham Road, Tooting, SW17 9NH

Contact Number

02080496655

Email Address

homecare@pearlchemistgroup.co.uk

Your Health is Our Priority

Privacy Policy

Pearl Chemist work in partnership with your referring clinician to provide pharmacy and clinical services to you on behalf of the NHS. To do this we need to collect and process some of your personal information.

This document explains how your information is processed, your rights under GDPR, how to contact us and how to raise a complaint if you are unhappy with the way we process your data.

If you require this information in a different format or language, please contact us via email on patientservices@pearlchemistgroup.co.uk or by calling 020 8049 6655.

How we get your personal information and why we have it

Most of the personal information we process is either provided to us directly by you, a person acting on your behalf (such as a carer, parent, guardian, or other responsible person) or by your healthcare provider. We may also collect further information in the process of providing our services to you.

We collect the following information about you:

  • Name
  • Date of birth
  • NHS, hospital, and Pearl Chemist ID numbers
  • Address and delivery address, if different
  • Telephone number
  • Email address
  • Gender
  • Diagnosis
  • Medication that you are receiving from us
  • Name of your GP and specialist team
  • Details of deliveries or treatments provided by us
  • Availability for receiving deliveries and preferred address
  • Details of adverse events relating to medication that you have received from us
  • Information contained in recordings of telephone conversations we have had with you.
  • Correspondence with you relating to our services
  • Any feedback you provide whether as part of a survey or otherwise, if you choose to provide your contact details
  • Login credentials for our app and online portal
  • Information about how you use and interact with our website

If you visit any of our sites you may also be recorded by CCTV.

If you provide personal information to us about any other person other than yourself such as someone you have authorised to accept deliveries on your behalf, it is your responsibility to ensure that they have given you permission to do so and to make them aware of this Privacy notice.

Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:

  • Your consent. You can remove your consent at any time by contacting us
  • We have a contractual obligation
  • We have a legal obligation.

We collect the above information to:

  • Provide medication delivery and clinical services to you on behalf of the NHS and manufacturers of medicines
  • Monitor and improve the quality of our services and comply with regulatory requirements
  • Comply with our contractual obligations towards the NHS and manufacturers of medicines
  • To escalate concerns we may have regarding you and your care to ensure your safety
  • Keep an audit trail of the services we provide
  • Train our staff in the delivery of our services
  • For the prevention and detection of crime

Unfortunately, without this information we are unable to provide our services to you. Pearl Chemist will never use the information we hold about you to profile you or for the purpose of automated decision making.

Who might we share this information with?

Pearl Chemist will only share your information when essential and even then, we will only share the minimum amount of information required.

Examples of who we may need to share your personal data with are listed below:

  • Companies in the Pearl Chemist Group
  • Your hospital team or your GP
  • Delivery agents
  • Regulatory bodies such as the Care Quality Commission (CQC), the Medicines and Healthcare products Regulatory Agency (MHRA), the Information Commissioner’s Office (ICO)
  • Professional service providers
  • Insurance companies
  • Law enforcement agencies

How we store and process your personal information

Your information is securely stored in Pearl Chemist’s storage system which is in the UK. Pearl Chemist may use Microsoft 365, which complies with the standards set by NHS digital, to securely communicate via email with your referring Trust. Where a support incident is raised, Microsoft staff based in USA, Bulgaria and Ireland may need access to Pearl’s mailbox data. If this ever happens, you can be sure that your data is secure as it is protected under the Standard Contractual Clauses (also known as the Model Clauses) which have been pre-approved by the European Commission and ensure appropriate data protection safeguards.

To ensure that your data remains secure, we regularly carry out security and cyber security checks. Your data can only be accessed by authorised personnel who have Information Governance training and fully understand their responsibility under the law as well as the importance of keeping your information confidential. Where we share your information with third parties such as delivery agents and professional service providers, these will be appropriately vetted and contractually obligated to provide the same level of protection as us towards your personal data.

We will only keep your information for the minimum amount of time required to fulfil the purpose we collected it for and to comply with any legal and reporting requirements. Once there is no longer a need for us to retain the records, these will be securely and permanently deleted. The retention period for each type of record varies and when not determined by law, we will consider the purpose for holding the data to decide how long each record should be kept for.

Your data protection rights

Under data protection law, you have rights including:

  • Your right of access - You have the right to ask us for copies of your personal information.
  • Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
  • Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
  • Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.
  • Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.
  • Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us. Our contact details can be found at the end of this Privacy notice under the title “Our contact details”.

You can also complain to the ICO if you are unhappy with how we have used your data.


The ICO’s address

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk


Our contact details

If you need to get in touch with us to remove your consent, exercise any of your rights under GDPR or to make a complaint please contact us via:

Pearl Chemist Ltd

134-136 Mitcham Road
London
SW17 9NH

Telephone: 0208 049 6655

Email : pearl@pearlchemistgroup.co.uk